Important phone numbers
Keep these phone numbers close by so you can get in touch with AmeriHealth Caritas New Hampshire and other important resources. Unless otherwise noted, all calls to these numbers are toll-free, 24 hours a day, seven days a week. Free language interpreter services are available for non-English speakers.
| Department | Phone Number |
|---|---|
| AmeriHealth Caritas New Hampshire Member Services Line | 1-833-704-1177 (TTY 1-855-534-6730) |
| NH Rapid Response Access Point (mental health and/or substance use emergency) | 1-833-710-6477 |
| 24/7 Nurse Line | 1-855-216-6065 |
| NH DHHS Customer Service Center | For plan information: 1-888-901-4999 (TTY: 1-800-735-2964) For all other calls: 1-844-ASK-DHHS (1-844-275-3447) Calls are toll-free. Office hours are Monday through Friday, 8 a.m. to 4 p.m. ET. |
| Care Management | 1-833-704-1177 (TTY 1-855-534-6730) |
| Your pharmacy benefits | Pharmacy Member Services: 1-888-765-6383 (TTY 711) |
| Setting up a ride to a doctor's appointment | 1-833-301-2264 Monday, Tuesday, Wednesday: 8 a.m. – 8 p.m. Thursday and Friday: 8 a.m. – 6 p.m. |
| NH Long-Term Care Ombudsman | 1-800-442-5640 (TDD: 1-800-735-2964) Office hours are Monday through Friday, 8:30 a.m. – 4:30 p.m. ET. |
| NH DHHS Ombudsman | 1-800-852-3345, ext. 6941 (TDD: 1-800-735-2964) Office hours are Monday through Friday, 8:30 a.m. – 4:30 p.m. ET. |
| ServiceLink Aging & Disability Resource Center | 1-866-634-9412 Calls to this national number are toll-free. Calls made to the number from some cell phones and outside of New Hampshire will be directed to the NH DHHS Customer Service Center. When you reach that office, you will be transferred to the number of the appropriate ServiceLink location for your area. |
| AmeriHealth Caritas New Hampshire Provider Service Line | 1-888-599-1479 |
| Prior authorizations | Utilization Management: 1-833-472-2264, 8 a.m. to 5 p.m., Monday through Friday. |
| Contacting the plan about coverage decisions, grievances or appeals | 1-833-704-1177 (TTY 1-855-534-6730) |
| AmeriHealth Caritas New Hampshire Fraud, Waste and Abuse Hotline | 1-866-833-9718 |
| New Hampshire Office of the Attorney General to report fraud waste or abuse | 1-603-271-3658 (TDD: 1-800-735-2964) Office hours are Monday through Friday, 8:00 a.m. - 5:00 p.m. ET. |